Frequently Asked Questions

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Membership includes unlimited telehealth visits, email, text, and phone support, and the ability to request in-person visits around Gainesville if needed. Monthly fees vary by age or family structure—for example, $75/month for most adults. Members receive comprehensive care including prescriptions, labs, imaging, and referrals. 

We believe great care comes from direct relationships between patients and physicians—not third parties. Insurance companies often restrict how care can be delivered, limiting the use of text, email, and telehealth, and discouraging longer or more thoughtful visits. They require rigid billing processes that take time away from patients and shift focus toward codes and quotas instead of meaningful care. Additionally, insurance plans often require physicians to invest time in services or screenings that may not align with a patient’s goals—or worse, may frustrate or upset patients. By not accepting insurance, we’re free to offer personalized, flexible, and comprehensive care that prioritizes your health—not paperwork.

Membership rates are structured to reflect typical care needs:

• Children (16–17): $35/month
• Adults (18–49): $75/month
• Older Adults (50–64): $90/month
• Geriatric Adults (65+): $125/month

Couples and family plans are also available, along with student and employee pricing. There is a one-time enrollment fee of $120 for individuals and $180 for families. There’s no fee to cancel your membership at any time. However, if you decide to rejoin after cancellation, a re-enrollment fee will apply.

Annual prepayment offers a 10% discount, and a two-year prepayment offers 15% off. This can be a great option for patients planning to stay long-term. 

Membership is optional. You can continue as a pay-as-you-go patient if that better suits your needs. Many patients choose membership for ongoing access, flexibility, and peace of mind. 

Our 30-minute telehealth consult is ideal for addressing a single concern, reviewing records briefly, and receiving a personalized plan. It includes up to 15 minutes of pre-visit review and a brief written summary after your appointment. Prescriptions, lab or imaging orders, and referrals may be provided when medically appropriate. 

This 60-minute telehealth consult is best for more complex concerns, multiple issues, or a deeper integrative approach. It includes up to 30 minutes of pre-visit record review, a full hour for discussion and planning, and a written summary. You may also receive prescriptions, lab/imaging orders, and referrals as needed. 

If additional time is needed beyond your scheduled session, we charge $60 per extra 30-minute block. You’ll always be informed before extending your visit, so there are no billing surprises. 

Yes. We now offer prescriptions, lab and imaging orders, and referrals as part of both membership and individual consults. These services are included when medically appropriate and are not billed separately. 

We aim to keep pricing consistent and transparent. If changes occur with expanded in-person services, early members will be rewarded with locked-in or competitive rates. 

We do not accept or bill insurance, including Medicare or Medicaid. However, you may use insurance for labs, imaging, referrals, or prescriptions ordered by our clinic. Some HSAs will reimburse you for our services—check with your HSA administrator for eligibility. 

Feel free to contact us directly if you need more information about any of our fees, services, or policies. We’re here to help you choose the best path for your healthcare journey!